Terms and Conditions

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 Items purchased from the Montana Paris e-boutique may be returned for a refund given the following conditions are met. Unfortunately we are unable to facilitate exchanges.

Goods are returned within 14 days

Proof of purchase is provided (transactional receipt or invoice)

Items are not marked as FINAL SALE - NO EXCHANGES - NO RETURNS

Items are in their original condition, meaning that:

All tags are still intact

Items are in their original packaging

Items have not been worn, altered, damaged or washed

wearing of, or incorrect caring for, the item.

How to return?

Ensure all return conditions listed above have been met.

Submit your return via return form

You will be issued a Return Authorisation Number. Please write the Return Authorisation Number on your return form to be included in your return parcel.

To return your parcel, print your return postage label online. Return shipping charges are non-refundable and charges for returned items are the responsibility of the customer.

Due to varying processing times between payment providers, online returns may take 5-7 business days to process into your account. You will receive an email from Montana Paris Customer Care when your refund has been processed.

During our high peak sale periods, we appreciate your patience in the processing of your return which may take up to 10 business days to settle from the date of receipt.

Montana Paris takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Montana Paris